Frequently Asked Questions

How is the quality of our service ensured? The professionalism, expertise and work ethic of our team means we always strive to provide the best possible service within our capacity to deliver. Customers will be the judge of this of course and we welcome feedback on ways to improve the personalised services that we offer
How do customers re

How is the quality of our service ensured? The professionalism, expertise and work ethic of our team means we always strive to provide the best possible service within our capacity to deliver. Customers will be the judge of this of course and we welcome feedback on ways to improve the personalised services that we offer
How do customers receive their results from our services? We provide a range of options depending on the requirements of the customer but typically we will provide a written report with facts, figures, advice, strategic options, plans and procedures as fits the project.

Will Feilong provide regular updates? Yes and tailored to customer requirements in a proactive process
Do we have to pay extra for support after 90 days? As we are a bespoke service provider each case is different but an on-going level of support is possible based on a retainer concept
Is there free support and updates after payment of init

Will Feilong provide regular updates? Yes and tailored to customer requirements in a proactive process
Do we have to pay extra for support after 90 days? As we are a bespoke service provider each case is different but an on-going level of support is possible based on a retainer concept
Is there free support and updates after payment of initial fees? No -after our consultancy report, provided solution package or other deliverable materials additional customer requirements will need a new agreement

How can we pay for your services?Direct Bank transfer is preferred
Can we get a refund if we are not happy with the services provided? This will depend on the nature of the issue - as a consultancy firm we give objective advice, options, strategy etc but there may no one answer
Are fees a one-off commitment? This will depend on each case gi

How can we pay for your services?Direct Bank transfer is preferred
Can we get a refund if we are not happy with the services provided? This will depend on the nature of the issue - as a consultancy firm we give objective advice, options, strategy etc but there may no one answer
Are fees a one-off commitment? This will depend on each case given the bespoke nature of our services and possible evolving customer needs based on our support and reports
How and when do customers receive their invoices? On completion of the agreed work by Feilong an invoice will be issued within 7 days. Payment will also be expected within 14 days of receipt of our invoice